Delivery Information

UK orders

We have a standard flat rate for UK orders. Orders will be sent via Royal Mail, usually within 3-5 working days. 

We do not ship to temporary addresses.

You will have the option to upgrade your delivery to a signed-for option. 

UK tracked 48  - £3.49 (occasionally, small items will be sent via 1st class post)
UK with signature - £4.99

Overseas

We are happy to ship to many locations outside of the UK and have now resumed shipping to most EU locations.

Our postage rates are based on the weight and price of your total order. 

The full amount will appear on your order after you log in and provide a delivery address. These prices are based on delivery by Royal Mail services unless the order is high value or heavier, in which case, courier prices will be calculated.

We are sorry, but due to increased delays and losses, all items shipped overseas will now only be sent by tracked methods.

Please note that we are not responsible for customs or other import duties that may be incurred in your country, and customs checks can result in delays. 

If you live outside the UK, your order may be subject to import duties, tariffs, and/or taxes. 

Customers in the United States: At the time of writing (April 2025), the "de minimus" value remains. This means that orders below the value of around £500 ($800) will not be subject to the new tariffs. Of course, this could change at any time.

We are currently unable to ship any items made in China and Hong Kong to the United States. These items will be subject to tariff taxes regardless of value. To avoid the risk of refusal, returns, and possible parcel destruction, we are suspending the shipping of these items until further notice. This will include some threads, cords, and some haberdashery (notions). 

If you purchase any of these items prior to our website being reconfigured in full for these changes, you will be refunded for those items.

These import duties are levied by customs at the point of entry to the destination country and are out of our control. If your parcel is liable for import duties or other taxes, they must be paid before customs release it for delivery.

Please get in touch with your local customs office for more information about your country’s customs and import policies.

If your parcel is returned to us due to unpaid charges, we cannot refund the shipping cost.

Royal Mail international size restrictions mean we cannot ship over 2kg in one parcel.

Heavier goods will be sent by an alternative courier service (such as FedEx/DPD)